Contact Information

The customer should ensure all their contact details are entered correctly including email, address and phone number on our website.

Products and Descriptions

Pumpkin Wedding Designs takes great care in accurately describing the products available. Colour descriptions can also vary from supplier to supplier and since many products are handmade or died then colours can vary from 'batch to batch'.

While every care is taken to accurately photograph the products the customer should be aware that the colours shown can be slightly different to real life.

All references to gold, silver, pearl, crystal etc. relate to colour and not the actual material of which products are made.

Pumpkin Wedding Designs is not responsible for the natural deterioration of products over time, including the natural tarnishing of alloys and metals.

All sizes are approximate due to items being handmade.

Ordering

Orders received after 2pm are deemed to have been received by Pumpkin Wedding Designs on the following morning. Orders received after 2pm on Friday are deemed to have been received by us on the following Monday morning. If there is going to be a delay in dispatching some of the goods (for example bespoke items have been ordered), we will contact you.

When ordering wedding invites, place cards, table numbers, table plans, etc. in one order, we will split your order so that all of your ‘on the day’ stationery can be personalised nearer to your wedding day. As a result, this will incur an additional delivery charge.

Payment Information

Payments are processed by Stripe. Customer details are encrypted and processed on a separate secure payment page and further information is available on the Stripe website. We do not see your credit card details or store them in any way. 

Occasionally there may be problems with a payment and this may not be the fault of the customer. We will follow up all failed payments and endeavour to resolve the problem.

Delivery

We deliver worldwide.

Pumpkin Wedding Designs uses Royal Mail Second Class post and Couriers for deliveries and is not responsible for any delay, non-delivery or loss or damage to goods once they have left our possession. The customer will receive an email notifying them that their order has been dispatched and (where applicable) tracking details.

Items will not be considered lost by the Royal Mail until 16 days after posting via First Class post, longer for standard parcel delivery. (Please see www.royalmail.com or visit your local post office for details) If the item has not arrived after 16 days from dispatch, please advise Pumpkin Wedding Designs in writing so that a claim can be filed with Royal Mail. We regret that replacement items cannot be dispatched until this time period has elapsed.

Pumpkin Wedding Designs takes all reasonable precautions to make sure orders are addressed accurately and clearly before dispatch but if the customer enters an incorrect or incomplete delivery address, incorrect postcode etc, Pumpkin Wedding Designs cannot be held responsible if the goods go astray and any claims will not be entertained. Similarly if the customer requests the Royal Mail or Carrier to leave goods in a nominated place for example a door step, in a shed or anywhere else apart from through a letter-box, it is entirely at the customers risk.

Some orders may require a signature on delivery. Orders returned to Pumpkin Wedding Designs due to a failed delivery, for any reason (eg customer away on holiday, not collecting from a depot or Post Office in time) will be liable for another delivery charge. For subsequent re delivery we will contact the customer for a further postage fee will be required before the order can be dispatched again. It's the customers responsibility to contact Pumpkin Wedding Designs if the order has not arrived.

Our delivery aim is to dispatch as quickly as possible usually within 3-4 weeks but please allow up to 6 weeks. Acrylic/mirror items will be 4-6 weeks . All orders are processed in the order in which they are placed and there are no exceptions unless the customer has previously arranged or selected, when available, an express service option.

Please note for orders placed during or near to bank holidays, Easter and the Christmas period then the delivery of the order may be delayed accordingly.

Please be aware that certain areas, for example, The Scottish Highlands and Islands may encounter longer delivery times.

Additions and Minimum Orders

Additions to orders must be treated as separate orders, a new order with a new delivery charge.

All orders have a minimum order value. Please see individual listings.

Return of Goods

Under the Consumer Protection (Distance Selling) regulations the customer has the right to a 14 day 'cooling off' period during which time the customer may change their mind and return the goods.

The customer must notify Pumpkin Wedding Designs by e-mail that they intend to return the goods for a returns number and these should be returned unused and in their original condition to the address on our website. The products must be sent at the expense of the customer and a receipt should be obtained from Royal Mail or the carrier in case the goods are mislaid or arrive damaged and the customer needs to claim against them.

Bespoke, Personalised or 'non stock' items which have been sourced for the customer cannot be returned.

If the customer orders the wrong product and wishes to exchange it for another item this will be treated as two separate orders. The original postage will not be credited and there will be a new delivery charge for the second item unless we have previously negotiated another arrangement.

Shortages

In the unlikely event that items are missing from an order or the order is short this must be notified to Pumpkin Wedding Designs within 24 hours, beyond which no action will be taken.

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Please contact us if you have any queries regarding our terms and conditions